Ringdesk enables integration between Swyx and Zendesk

Ringdesk for Swyx enables full call control of your Swyx Client integrated in your Zendesk account. It enables you to work smart and efficient. It will help you to improve the speed of handling phone calls and it will lower your administration time. Also this App will add call detail information to the ticket and therefore improve your administration and handling history in a clear and transparent way.

Features

  • Signal incoming call and peer number;
  • Automatically link tickets to the phone call;
  • Create new ticket after mapping phone number to source;
  • Add call details to the ticket after ending the phone call;
  • Quick dial any ticket related number;
  • Change Swyx user status from Zendesk;
  • Call transfer to other Ringdesk/Swyx users;
  • Full call control of SwyxIt! Client within Zendesk;

Conditions

  • Ringdesk account
  • Working SwyxIt! softclient for Windows installed
  • Ringdesk for Swyx Plugin installed

Note
Swyx only enables Call-control via a windows based softclient. Therefore support of Swyx Apple client is not possible.
Zendesk requires “Talk – Partner edition” to be able to use our Plug-in ( in order to discourage the use of 3th party PBX solutions ­čÖü )

Zendesk Appstore
https://www.zendesk.com/apps/support/ringdesk-plugin-for-swyxit/

Trial
Try 30 days free!